OVERVIEW
Present market conditions impel financial institutions to generate rapid responses to customer needs, even to anticipate them. To support financial institutions in achieving those objectives, Technisys has created a robust platform that enables deploying new financial services in record time, simultaneously and consistently across delivery channels - branches, ATMs, Internet, call center, mobile, etc.
Technisys has developed the CyberBank line of products, a complete solution for financial institutions enabling them to deploy central and channel solutions. The CyberBank platform offers a wide range of operations, facilitating by design the solution of the critical issues of integration and centralized operational risk mitigation.
The SOA (Service Oriented Architecture) design of the CyberBank suite guarantees uniform customer interactions across delivery channels, minimizing time to market and implementation costs by the reuse of common functions. Based on standards, CyberBank provides applications of long life-cycle while dramatically reducing maintenance costs and maximizing return on investments.
CYBERBANK SOLUTIONS
The CyberBank suite of solutions includes:
CyberBank Core: Core banking system belonging to a new flexible-by-design generation, with native multi-channel, multi-currency, multi-language and multi-bank support, 24x365 real-time processing, automatic account compensation and financial products factory.CyberBank Multichannel Manager: The main solution for a SOA-based strategy to banking multichannel integration, this solution provides the operational base in charge of providing and managing the set of services needed for the different banking delivery channels.CyberBank eBranch: SOA-based solution for managing bank branches, CyberBank eBranch entirely supports all roles in the branch, from tellers, to sales and services officers, to back office personnel, from branch operations start to closing.CyberBank eBanking: Based on the highest standards and an SOA design, this is the Internet channel solution for universal banking, with more than 40 references that justify the value of the Web channel for strengthening customer relationships while lowering transactional costs.CyberBank Call Center: The multichannel contact center solution supporting phone banking and Web-enabled agent terminals, takes advantage of the SOA-design to make the most of the telephone infrastructure and customer information integration in search of both enhancing customer experience and maximizing agent productivity.CyberBank Self Service: Standards-based and SOA-designed solution for managing financial self-service terminals, the highly available and efficient point of contact for banking customers; the Web-enabled CyberBank Self Service assures teller-equivalente transaction capabilities accompanied with dynamic content, thus creating a strong sales and services channel and strengthening customer relationships.CyberBank mBanking: Solution for supporting mobile devices as a channel for interacting with their customers when, how and where they want.
