Cyberbank Multichannel Manager provides banks and financial institutions with the fastest way to launch new services across all delivery channels - branches, tellers, ATM's, internet, call center, mobile devices and other future channels. Through this state of the art multichannel integration solution, Technisys will enable your organization to take customer service to an unprecedented level.
- Universal Connectivity
Seamlessly connect to the bank’s central systems and data sources, creating uniformed integration across all delivery channels.
- Define New Services
Easily and with low risk, take advantage of CMM’s architecture to compose new functionality out of existing code. The re-use of existing services improves ‘Time-to-Market’ for new products and features.
- Rules Engine
Define rules for the multichannel business areas. Specific business rules, filters, restrictions, etc. can easily be defined and managed by authorized bank personnel using a flexible user interface.
- Coherent Customer Data
Take advantage of distribution channel centralization. Maintain multichannel customer and transaction data for analysis of regional zones as well as specific points such as branches, mobile devices, etc.
- Campaign Management
Define and configure business campaigns. Publish marketing material through any channel appropriate for a specific customer, geographical area, delivery channel, etc.
- Redundant Platform
Built-in redundancy and real-time logic integrity ensures 24x7 access to all channels.
- Centralized Auditing
Provide operations which enable session administration, the display of executed processes, and visualization of message execution and timing. Provides the ability to generate operative report logs.
